PNAZ Refunds
PNAZ is unable to refund donations. PNAZ is unable to refund payment for rentals after the event has taken place.
Rental Cancellations
Only deposits for rental cancellations made within the acceptable window as outlined in the rental policy will be returned. They are returned to the original payment method within 30 days after approval of your return/cancellation request.
REPORTING ACCESSIBILITY ISSUES
If you encounter any accessibility barriers on our website or have any feedback about the accessibility of PNAZ, please contact us. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Please reach out to us through the following contact information:
Declaration of partial compliance with the standard due to third-party content
The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to third party organizations such as payment processors and event organizations. We therefore declare partial compliance with the standard for effected pages.
Merch Refunds & Returns
Returns for these products ARE NOT managed by PNAZ. Customers should not contact PNAZ regarding the return or exchange of items ordered on pauldingnaz.org.
Returns for the PNAZ Merch Shop are managed by Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact them within 30 days of product delivery. Please get in touch with Printify using the form linked and provide a clear photo showing the issue. There is no need to return the damaged product. It may take several days for a determination to be made using the information you provide. No refund is guaranteed and all refunds are subject to the discretion of Printify.